Customer Support
We answer fast.
Most messages get a real reply within a few hours during business days. No tickets, no queues.
Send us a message
Existing customers: include your business name so we find you fast.
Common questions
How do I update my hours or menu?+
Email Truman directly at true.hensley.business@gmail.com with what needs to change. Most updates — hours, menu items, prices, photos — are live within an hour during business days (Mon–Fri, 9a–6p CT). No ticket system, no waiting in a queue. Just send it and it gets done.
My site looks broken on mobile.+
Email us a screenshot plus your device and browser (e.g. "iPhone 15, Safari"). We build mobile-first so this is rare, but when it happens we fix mobile bugs same-day. If it's urgent and affecting customers, say so in the subject line.
How do I add a new page or section?+
Send a description of what you want — even a rough sketch or a link to a site you like. We mock it up in your preview first so you can see it before anything goes live. New pages are included in your flat monthly rate; there's no per-page charge.
I want to cancel.+
No contract, no cancellation fee — just email us. We'll export all your content (text, images, pages) so you can take it elsewhere if you want. Your site stays live through the end of your current billing period.
How does billing work?+
First 90 days are completely free while we build and you approve everything. After that, it's flat monthly — $39/mo and up depending on your plan, no setup fees, no hidden charges. We'll never raise your price without telling you first, in writing. You can cancel anytime.
Who do I actually talk to when I need help?+
Truman — the founder. Not a support rep, not a chatbot. When you email true.hensley.business@gmail.com, you're talking to the person who built your site. That's the whole point: one person who knows your business and your website.
What if I need something urgent on a weekend?+
Email anyway. If your site is down or something is actively costing you customers, mark it urgent and we'll get to it as fast as possible — even outside business hours. For non-urgent changes, we'll handle it first thing Monday.
Can you help with my domain or email?+
Yes — we handle domains, DNS, SSL certificates, and email setup as part of your plan. If you already own a domain, we'll help transfer or connect it. If you need a new one, we'll register it for you. Zero technical headaches on your end.
Do you do SEO or help me show up on Google?+
Every site we build includes the SEO basics: proper titles, descriptions, mobile-friendly design, fast load times, and Google Business Profile integration. For ongoing SEO work or competitive markets, ask us — we can scope it out.